Enquiries

Get in touch with us

General and complaints

support@coinjar.com

Regulatory and law enforcement

compliance@coinjar.com

Media enquiries

press@coinjar.com

Law Enforcement or Regulatory Enquiries

Requests for user account information from law enforcement agencies or regulatory notices should be directed to CoinJar Australia Pty Ltd in Australia or CoinJar UK Limited in the United Kingdom. CoinJar responds to valid requests or notices issued in compliance with applicable law.

Australia

Court orders, notices and law enforcement enquiries in relation to Australian customers should be addressed to the Compliance Team, CoinJar Australia Pty Ltd by email to compliance@coinjar.com. Law enforcement enquiries must also include a formal request on letterhead which is dated and signed by an authorised person, which states:

  • the subject or individual(s) of the request
  • the information requested
  • the statutory powers under which the information is requested (if any)
  • confirmation that the information is required for the prevention, detection, investigation and prosecution or punishment of criminal offences.

United Kingdom

Court orders, notices and law enforcement enquiries in relation to United Kingdom customers should be addressed to the Money Laundering Reporting Officer, CoinJar UK Limited by email to compliance@coinjar.com. Law enforcement enquiries must also include a personal data request form, which states:

  • the subject or individual(s) of the request
  • the information requested
  • the statutory powers under which the information is requested (if any)
  • confirmation that the information is required for the prevention, investigation and/or detection of a crime.
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CoinJar’s digital currency exchange services are operated by CoinJar Australia Pty Ltd ACN 648 570 807, a registered digital currency exchange provider with AUSTRAC.

CoinJar Card is a prepaid Mastercard® issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard Asia/Pacific Pte. Ltd. CoinJar Australia Pty Ltd is an authorised representative of EML Payment Solutions Limited. We recommend you consider the Product Disclosure Statement and Target Market Determination before making any decision to acquire the product. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Apple Pay is a trademark of Apple Inc. Google Pay™ is a trademark of Google LLC.

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