Please note: we will not respond to enquiries sent to this mailbox if you are not from a law enforcement or regulatory agency.
Requests for user account information from law enforcement agencies or regulatory notices should be directed to the appropriate CoinJar entity. CoinJar responds to valid requests or notices issued in compliance with applicable law.
Court orders, notices and law enforcement enquiries in relation to Australian customers should be addressed to the Compliance Team, CoinJar Australia Pty Ltd by email to email@example.com. Law enforcement enquiries must also include a formal request on letterhead which is dated and signed by an authorised person, which states:
Court orders, notices and law enforcement enquiries in relation to United Kingdom customers should be addressed to the Money Laundering Reporting Officer, CoinJar UK Limited by email to firstname.lastname@example.org. Law enforcement enquiries must also include a personal data request form, which states:
CoinJar’s digital currency exchange services are operated by CoinJar Australia Pty Ltd ACN 648 570 807, a registered digital currency exchange provider with AUSTRAC.
CoinJar Card is a prepaid Mastercard® issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard. CoinJar Australia Pty Ltd is an authorised representative of EML Payment Solutions Limited. We recommend you consider the Product Disclosure Statement and Target Market Determination before making any decision to acquire the product. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Google Pay is a trademark of Google LLC. Apple Pay and Apple Watch are trademarks of Apple Inc.