Cryptocurrencies are unregulated in the UK. Cryptocurrency profits may be subject to Capital Gains Tax. The value of investments is variable and can go down as well as up.
Please note: we will not respond to enquiries sent to this mailbox if you are not from a law enforcement or regulatory agency.
Requests for user account information from law enforcement agencies or regulatory notices should be directed to the appropriate CoinJar entity. CoinJar responds to valid requests or notices issued in compliance with applicable law.
Court orders, notices and law enforcement enquiries in relation to Australian customers should be addressed to the Compliance Team, CoinJar Australia Pty Ltd by email to firstname.lastname@example.org. Law enforcement enquiries must also include a formal request on letterhead which is dated and signed by an authorised person, which states:
Court orders, notices and law enforcement enquiries in relation to United Kingdom customers should be addressed to the Money Laundering Reporting Officer, CoinJar UK Limited by email to email@example.com. Law enforcement enquiries must also include a personal data request form, which states:
CoinJar’s digital currency exchange services are operated by CoinJar UK Limited (company number 8905988), registered by the Financial Conduct Authority as a Cryptoasset Exchange Provider and Custodian Wallet Provider in the United Kingdom under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended (Firm Reference No. 928767).
Like all investments, cryptoassets carry risk. Due to the potential volatility of the cryptoasset markets, the value of your investments may fall significantly and lead to total loss. Cryptoassets are complex and are unregulated in the UK, and you are unable to access the Financial Service Compensation Scheme or the Financial Ombudsman Service. We use third party banking, safekeeping and payment providers, and the failure of any of these providers could also lead to a loss of your assets. We recommend you obtain financial advice before making a decision to use your credit card to purchase cryptoassets or to invest in cryptoassets. Capital Gains Tax may be payable on profits.
CoinJar Card is a prepaid Mastercard® issued by EML Money DAC pursuant to licence by Mastercard International Inc. The e-money associated with your card is issued by EML Money DAC, authorised by the Central Bank of Ireland under the European Union (Payment Services) Regulations 2018 (Ref C95957). We recommend you consider the CoinJar Card Terms and Conditions before making any decision to acquire the product. Mastercard the circles design are registered trademarks of Mastercard International Incorporated.
Google Pay is a trademark of Google LLC. Apple Pay and Apple Watch are trademarks of Apple Inc.