Cryptocurrencies are unregulated in the UK. Cryptocurrency profits may be subject to Capital Gains Tax. The value of investments is variable and can go down as well as up.

Enquiries

Get in touch with us

General and complaints

support@coinjar.com

Regulatory and law enforcement

compliance@coinjar.com

Media enquiries

press@coinjar.com

Law Enforcement or Regulatory Enquiries

Requests for user account information from law enforcement agencies or regulatory notices should be directed to CoinJar Australia Pty Ltd in Australia or CoinJar UK Limited in the United Kingdom. CoinJar responds to valid requests or notices issued in compliance with applicable law.

Australia

Court orders, notices and law enforcement enquiries in relation to Australian customers should be addressed to the Compliance Team, CoinJar Australia Pty Ltd by email to compliance@coinjar.com. Law enforcement enquiries must also include a formal request on letterhead which is dated and signed by an authorised person, which states:

  • the subject or individual(s) of the request
  • the information requested
  • the statutory powers under which the information is requested (if any)
  • confirmation that the information is required for the prevention, detection, investigation and prosecution or punishment of criminal offences.

United Kingdom

Court orders, notices and law enforcement enquiries in relation to United Kingdom customers should be addressed to the Money Laundering Reporting Officer, CoinJar UK Limited by email to compliance@coinjar.com. Law enforcement enquiries must also include a personal data request form, which states:

  • the subject or individual(s) of the request
  • the information requested
  • the statutory powers under which the information is requested (if any)
  • confirmation that the information is required for the prevention, investigation and/or detection of a crime.
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CoinJar’s digital currency exchange services are operated by CoinJar UK Limited (company number 8905988), registered by the Financial Conduct Authority as a Cryptoasset Exchange Provider and Custodian Wallet Provider in the United Kingdom under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended (Firm Reference No. 928767).

Like all investments, cryptoassets carry risk. Due to the potential volatility of the cryptoasset markets, the value of your investments may fall significantly and lead to total loss. Cryptoassets are complex and are unregulated in the UK, and you are unable to access the Financial Service Compensation Scheme or the Financial Ombudsman Service. We use third party banking, safekeeping and payment providers, and the failure of any of these providers could also lead to a loss of your assets. We recommend you obtain financial advice before making a decision to use your credit card to purchase cryptoassets or to invest in cryptoassets. Capital Gains Tax may be payable on profits.

CoinJar Card is a prepaid Mastercard® issued by EML Money DAC pursuant to licence by Mastercard International Inc. The e-money associated with your card is issued by EML Money DAC, authorised by the Central Bank of Ireland under the European Union (Payment Services) Regulations 2018 (Ref C95957). We recommend you consider the CoinJar Card Terms and Conditions before making any decision to acquire the product. Mastercard the circles design are registered trademarks of Mastercard International Incorporated.

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