Enquiries

Get in touch with us

General and support enquiries

support@coinjar.com

Complaints

Complaints Resolution

Media enquiries

press@coinjar.com

Law enforcement and regulatory enquiries

compliance@coinjar.com

Please note: we will not respond to enquiries sent to this mailbox if you are not from a law enforcement or regulatory agency.

Law Enforcement or Regulatory Enquiries

Court orders, notices and law enforcement enquiries should be addressed to CoinJar Europe Limited by email to compliance@coinjar.com.

CoinJar will only respond to valid requests or notices issued in compliance with applicable law.

Law enforcement enquiries must also include a personal data request form, which includes:

  • the subject or individual(s) of the request
  • the information requested
  • the statutory powers under which the information is requested (if any)
  • confirmation that the information is required for the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security.
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Your information is handled in accordance with CoinJar’s Privacy Policy.

CoinJar Europe Limited is authorised by the Central Bank of Ireland as a Crypto-Asset Service Provider (CASP) under Regulation (EU) 2023/1114 (MiCAR) to provide crypto-asset services in the European Union (registration number C496731). 

For more information on our regulatory status and the crypto-asset services we are authorised to provide, please see our official announcement and our MiCAR Legal & Regulatory Information page.

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