Forgotten Password? How to Recover Your CoinJar Account

Forgetting your password can happen. Sometimes passwords slip from memory. This guide will walk you through the steps to recover your CoinJar account, reset your password, and implement best practices to prevent future access issues. We want your to be safe!

What to Do When You've Forgotten Your CoinJar Password

If you find yourself unable to log into your CoinJar account due to a forgotten password, follow these steps:

Visit the CoinJar Login Page: Navigate to the official CoinJar website or open the CoinJar app.

Click "Trouble signing in?": Look for the "Trouble signing in?" option below the login fields.

Enter Your Email Address: Provide the email address associated with your CoinJar account.

Check Your Email: CoinJar will send a password reset link to your registered email address. This link expires after 15 minutes for security reasons.

Create a New Password: Follow the link to set up a new password that meets CoinJar's security requirements.

Log In With Your New Password: Once reset, you can access your account with your new credentials.

Additional Verification Steps

For enhanced security, CoinJar may require additional verification steps. Two-Factor Authentication (2FA): If you have enabled, you'll need to provide the verification code from your authenticator app or SMS.

Email Verification: Confirming access to your registered email address is a standard part of the recovery process.

Understanding CoinJar's Password Requirements

When creating a new password for your CoinJar account, it is a good idea to use at least 24 characters (which is significantly stronger than industry standards).

Character Requirements: Must include at least one lowercase letter, one uppercase letter, and one number. A minimum of 8 characters, max of 128.

Restrictions: Cannot contain your username or parts of it. Cannot use a password found in publicly available data breach records.

History Restrictions: Cannot reuse previous passwords.

Account Lockout Policy

After 7 consecutive incorrect password attempts your CoinJar account will be locked. An email will be sent to your CoinJar email address, which will contain a link to unlock your account. This measure prevents brute force attacks on your account.

Beyond Forgotten Passwords

Sometimes access problems extend beyond simply forgetting your password. Here are solutions to other common sign-in issues.

Email Address Errors

Problem: Entering the wrong email address or forgetting which email you used.

Solution: Try alternative email addresses you may have used.

Other problems

Problem: Lost access to your 2FA device or authentication app.

Solution: Use your backup codes if available, or contact CoinJar support to reset 2FA.

Problem: Technical problems with your browser or the CoinJar app.

Solution: Clear your browser cache and cookies. Update to the latest app version. Try a different browser or device. Disable browser extensions that might interfere with login.

Problem: Your account has been locked after too many failed login attempts.

Solution: Wait for the cooling-off period before trying again, or contact support if the issue persists. If there are 7 failed attempts in a row, on the 8th attempt, the account is put into a 12 hour lock. Any successful attempt before the 7th will reset the attempt count to 0.

Best Practices for Managing Your CoinJar Password

To enhance your CoinJar account security: Use a Password Manager. Tools like Bitwarden can generate and store complex passwords securely.

Create a Memorable Passphrase: Consider using a long passphrase of multiple words with numbers and symbols that's easier to remember than random characters.

Never Reuse Passwords: Your CoinJar password should be unique and not used for any other services.

Update Regularly: Consider updating your password periodically, especially if you suspect any security concern.

Enable 2FA: Always use two-factor authentication as an additional layer of security.

Documentation Best Practices

While you should never store passwords in plain text, consider these safe documentation methods:

Create password hints that only you would understand.

Document your 2FA backup codes in a separate secure location from your password information.

Preventative Measures for Future Account Access

Keep Contact Information Updated: Ensure your email address and phone number are current. We advise using a personal email address that you will always have access to.

Device and Network Security: Use trusted devices and networks when accessing your CoinJar account.

When do I contact CoinJar Support?

If you've tried the self-service recovery options and are still unable to access your account, it's time to contact .

Prepare Your Information: Have your account email, identification documents, and any proof of account ownership ready. Do not email ID documents as attachments. If required, CoinJar Support will provide you a link so you can submit this information securely.

Describe Previous Attempts: Inform support of the recovery steps you've already taken.

Be Patient and Responsive: Account recovery may require multiple verification steps to ensure your account's security.

Conclusion: When you forget your password

Forgetting your CoinJar password doesn't mean permanent loss of access to your cryptocurrency assets. By following the steps outlined in this guide, you can recover your account while maintaining the highest security standards. Remember that CoinJar's strict password policies and account recovery procedures exist to protect your digital assets from unauthorised access.

Implementing proper password management practices and maintaining up-to-date recovery information will help ensure you always have access to your CoinJar account, even if you occasionally forget your password.