CoinJar Card: How to Use It and How to Troubleshoot

Thinking about getting a ? Curious how to use it, or running into issues along the way? This article covers everything from ordering and activation to everyday usage tips and troubleshooting advice. As Australia’s first crypto-to-fiat , the CoinJar Card makes it easy to spend your cryptocurrency just like cash, offering real-world convenience backed by the power of blockchain.

Common CoinJar Card Activation Problems

If you're having trouble activating your new CoinJar Card, then read on. Some of the most frequent activation issues include app connection problems, regional restrictions, or simple server timeouts.

Make sure your CoinJar app is updated to the latest version before attempting activation. If you encounter a server timeout, the best approach is to wait about 15 minutes and try again.

Payment Issues

Payment issues can also crop up from time to time. If your card is being declined, it could be due to insufficient funds in your CoinJar account, so it’s worth checking your balance first.

Some merchants may have restrictions on accepting prepaid debit cards (the CoinJar card is a prepaid debit card), which can cause transactions to fail even if you have sufficient funds.

For international purchases, you may use your CoinJar card if merchants accept prepaid cards, however .

Ordering and Activating Your CoinJar Card

Getting your CoinJar Card is a simple process. You can opt for a digital card or a physical card (or both!).

Digital card

After your application for the CoinJar Card is approved, your card details will be issued digitally and made available in the CoinJar App.

You can access the card details directly within the app, eliminating the need for a physical card unless specifically requested.

If you opted for a physical card, it will be mailed to you, but you can still start using the digital card immediately.

To Activate Your Digital Card

Open the CoinJar App and locate the CoinJar Card section.

Follow the activation instructions provided within the app. You can simply press “Order physical and digital card” or simply just “Digital card for now”.

You will link your cryptocurrency holdings to the card.

Once activated, your digital CoinJar Card is ready to use for online transactions or contactless payments.

To make payments even easier, you can add your digital CoinJar Card to popular contactless payment systems like Apple Pay and Google Pay.

Physical Card

First, log in to your verified CoinJar account and navigate to the Card section. Press “Order physical and digital card”.

You'll need to confirm that your shipping address is located in a region where the card is offered, and then submit your order request.

Once your card arrives, activation happens through the CoinJar app. Start by updating to the latest version of the app, then log in and return to the Card section.

Take note of the 9-digit alphanumeric activation code on the back of your Card and enter it when prompted, and follow the secure prompts to set your PIN. After that, your card is ready to use.

Using Your CoinJar Card for Payments

When it comes to in-store purchases, the CoinJar Card functions just like any prepaid debit Mastercard. You can tap to pay for purchases under $100, or use your PIN for higher-value transactions.

For added convenience, the card can also be integrated into Apple Pay or Google Pay, allowing for fast and secure mobile payments.

Behind the scenes, your selected cryptocurrency is automatically converted to AUD at the time of purchase, making the transaction seamless.

Online shopping is just as easy. You can use your CoinJar Card on any website that accepts Mastercard, and it works for subscription services like streaming platforms as well.

International purchases are supported too, and CoinJar offers competitive conversion rates to make global shopping more accessible. All online transactions benefit from Mastercard’s standard security features, offering peace of mind with every purchase.

Extra Features: CoinJar Card

Beyond making payments, the CoinJar Card offers extra features that can enhance your overall experience. You’ll earn points on every eligible purchase, which you can track and redeem within the app. These points can be exchanged for cryptocurrency or exclusive benefits, adding real value to your day-to-day spending.

By understanding how to set up your CoinJar Card, troubleshoot common issues, and take full advantage of its features, you’ll be well-positioned to enjoy smooth crypto-to-fiat spending wherever Mastercard is accepted.

The automatic conversion from cryptocurrency to AUD at the point of sale combines the flexibility of crypto ownership with the ease of traditional payments.

If you have any questions or need help with your CoinJar Card, our is available through the CoinJar app or website.

What are the fees and limits of a CoinJar Card?

The good news is that the CoinJar Card has no setup or monthly maintenance fees. However, certain types of transactions might still incur , which are outlined in the card's terms and conditions. CoinJar Card has a maximum of $5000 or 25 transactions (whichever comes first). You can withdraw up to $1000 in cash across a maximum of 5 withdrawals.

On occasion we see users who do not realise that the $1000 daily withdrawal limit is part of the daily $5000 spend limit. So keep that in mind.

What cryptocurrencies can I spend using the CoinJar Card?

Any crypto available in which you have chosen to attach to your CoinJar Card as the 'spend account'.

At the moment of purchase, CoinJar automatically converts the required amount into Australian dollars using the current exchange rate. You don’t need to manually convert or move funds, it all happens in real time.

What happens if my card is lost or stolen?

The first step is to disable it immediately using the CoinJar app. After that, you can contact CoinJar support to request a replacement. If you need to change your PIN or adjust card settings, everything can be managed directly within the app under the Card section.