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CoinJar is here to create better financial experiences through technology. We believe everyone should be able to benefit from having access to cryptocurrency – and together we’re helping to break down those barriers.
CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.
Spread across Melbourne and London, our rapidly growing team has been handpicked for their talent, passion and curiosity. From department managers through to customer support staff, we foster a workplace that’s supportive, easygoing, egalitarian and always open to new ideas.
From the quality of our code to our customer service, we always seek to put the needs of our users first and foremost. We want cryptocurrency to be accessible to as many people as possible. That’s why we strive to continuously improve our products, our services and ourselves to provide more value to our users.
Your information is handled in accordance with CoinJar’s Privacy Policy.
Cryptoassets traded on CoinJar UK Limited are largely unregulated in the UK, and you are unable to access the Financial Service Compensation Scheme or the Financial Ombudsman Service. We use third party banking, safekeeping and payment providers, and the failure of any of these providers could also lead to a loss of your assets. We recommend you obtain financial advice before making a decision to use your credit card to purchase cryptoassets or to invest in cryptoassets. Capital Gains Tax may be payable on profits. CoinJar’s digital currency exchange services are operated in the UK by CoinJar UK Limited (company number 8905988), registered by the Financial Conduct Authority as a Cryptoasset Exchange Provider and Custodian Wallet Provider in the United Kingdom under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended (Firm Reference No. 928767).
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