Don’t invest unless you’re prepared to lose all the money you invest. This is a high‑risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.
CoinJar Security
Next-gen peace of mind
Fraud protection
We employ multi-level data encryption, ongoing security audits and institutional-grade organisation security to protect customer accounts. Our in-house Support team uses advanced machine learning to recognise suspicious logins, account takeovers and financial fraud.
Asset security
Our assets are secured by BitGo and Fireblocks, two of the most respected custody providers in the cryptocurrency space. We keep the vast majority of our assets in cold storage or private multi-sig wallets and maintain full currency reserves at all times, with sufficient assets to cover more than 100% of our customer balances.
Trusted exchange
CoinJar is one of the longest-running exchanges on the planet, operating with no downtime since 2013. We’re backed by some of the world’s top investors and are fully registered and compliant with AUSTRAC and the Financial Conduct Authority UK (for AML purposes).Privacy
Your personal and financial information is stored and processed in cloud services that meet our strict infrastructure security requirements. For more information about the customer data we collect and how we use it, check out our Privacy Policy.
Infrastructure
We host our digital infrastructure with Amazon Web Services, industry leaders when it comes to access control, data encryption, monitoring and isolation. CoinJar’s internal networks are fully encrypted, firewall-protected and isolated from the internet. Our application and database servers are run inside private networks, with further layers of separation between staging and production environments, while public-facing services are handled by dedicated load balancers that only handle HTTP requests.
Company security
All our internal services and databases are protected by cryptographically-secure Multi-Factor Authentication. Engineers do not have access to application credentials or production servers and all deployments are performed independently by a deployment server. CoinJar employees must pass a criminal background check before joining the company and take part in ongoing security and anti-money laundering training.
Outages and issues
Our members can stay updated on any outages and issues by using our real-time Status page, which shows the current status of our wallets and services, details of any current incidents, and information about upcoming maintenance.
Bug bounty
CoinJar works with an active community of security researchers through our Bug Bounty program to help us continually improve the security of CoinJar and our members’ funds.
Protecting your CoinJar
Pick a complex password
We recommend using a password manager like iCloud Keychain, Bitwarden or 1Password.Two-factor authentication
Add 2FA to your account using SMS or an authenticator app like Google Authenticator.Check the URL
Always ensure you’re visiting coinjar.com before entering your username and password.
Your information is handled in accordance with CoinJar’s Privacy Policy.
Don’t invest unless you’re prepared to lose all the money you invest. This is a high‑risk investment and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more: www.coinjar.com/uk/risk-summary.
Cryptoassets traded on CoinJar UK Limited are largely unregulated in the UK, and you are unable to access the Financial Service Compensation Scheme or the Financial Ombudsman Service. We use third party banking, safekeeping and payment providers, and the failure of any of these providers could also lead to a loss of your assets. We recommend you obtain financial advice before making a decision to use your credit card to purchase cryptoassets or to invest in cryptoassets. Capital Gains Tax may be payable on profits. CoinJar’s digital currency exchange services are operated in the UK by CoinJar UK Limited (company number 8905988), registered by the Financial Conduct Authority as a Cryptoasset Exchange Provider and Custodian Wallet Provider in the United Kingdom under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended (Firm Reference No. 928767).
The CoinJar Prepaid Mastercard is issued by EML Money DAC pursuant to a license by Mastercard. EML Money DAC is regulated by the Central Bank of Ireland. EML Money DAC is authorised and regulated as an issuer of electronic money by the Central Bank of Ireland under registration number C95957. EML Money DAC is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Registered office: EML Payments, 2nd Floor La Vallee House, Upper Dargle Road, Bray, Co. Wicklow, Ireland. Company Registration number: 423276.
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