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What is the UK’s 24-Hour Cooling-Off Period?

The 24-hour "cooling off" period is unique to the UK. So what is it and what does it mean for people who sign up to a crypto exchange?

In this article...

  • There is a 24-hour waiting period after signing up for UK customers
  • This 24-hour "cooling off" period is due to local regulations
  • Here is the explanation as to why it exists uniquely for UK customers
24 hour cooling off period

What is the “cooling off” period in the UK when creating a crypto account? In the UK, people signing up to create a new account must wait 24 hours after creating the new account. The 24 hours must pass before they can deposit, trade, or withdraw funds.

This mandatory “cooling-off” period is designed to make sure consumers the fast-paced world of crypto are making measured decisions.

The 24-Hour Cooling-Off Period

The is a consumer protection measure introduced to give first-time crypto investors time to reflect on their decision before committing funds. But it’s not just in the crypto industry. The cooling-off period is used across .

However crypto users in the UK who sign up for a new CoinJar account can often wonder why they must wait 24 hours before they can start buying and selling crypto.

The , the UK’s financial regulator, makes the case that this period ensures users have a chance to assess the risks associated with crypto investments, which remain largely unregulated and high-risk in the UK.

By implementing this pause, the idea is that novice investors won’t rush into trades without fully understanding the potential for loss.

How Did the Cooling-Off Period Come About?

The cooling-off period was introduced as part of broader in crypto marketing regulations, effective from October 8, 2023. The FCA finalised these rules in response to high-profile incidents like the in 2022, which left millions of investors with significant losses.

The were built on the foundation of the Financial Services and Markets Act 2000 (FSMA) and align crypto promotions with other high-risk investments.

The FCA’s policy statement emphasised the need to balance consumer protection with in the digital asset space. The 24-hour delay applies specifically to first-time investors with a crypto firm, prohibiting companies from sending direct financial promotions until the user reconfirms their interest after the waiting period.

Who Enforces the 24-Hour Cooling-Off Period?

The FCA is the primary enforcer of the 24-hour cooling-off period. As the UK’s financial watchdog, the FCA sets standards that crypto exchanges like CoinJar UK must follow. The FCA mandates that all firms marketing crypto to UK consumers comply with these rules, regardless of where the firm is based.

Non-compliance is treated seriously, with penalties including criminal charges, fines, or website takedowns.

CoinJar and the Cooling-Off Period

At CoinJar, we ensure compliance with FCA regulations while offering a seamless user experience.

During the 24-hour cooling-off period, you can complete account setup, verify your identity, and explore our platform’s features, including our intuitive wallet and support for over 60 cryptocurrencies.

There are a few more steps! You can do these while you ride out the 24-hour cooling-off period.

You still need to pass an appropriateness test (knowledge test), and go through our ID verification and customer classification processes. Then you need to wait for funds to arrive in your CoinJar account (unless you are using a card in which case a purchase might be instant).

Then once the above is done, and you have passed the 24 hours, you can deposit funds, trade instantly, or withdraw your funds.

Our is available to answer questions, and our provides guides on everything from deposits to trading strategies.

Conclusion: The 24-Hour Cooling Off Period

The UK’s 24-hour cooling-off period for cryptocurrency accounts was introduced by the FCA in October 2023, this rule reflects the regulator’s commitment to ensuring informed decision-making while fostering innovation. While public sentiment varies, the cooling-off period is designed so that users to approach crypto with greater confidence.

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CoinJarCoinJar is one of the longest-running cryptocurrency exchanges in the world. Since 2013, we’ve helped hundreds of thousands of people worldwide to buy, sell and spend billions of dollars in Bitcoin, Ethereum and dozens of other cryptocurrencies.

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Standard Risk Warning The above article is not to be read as investment, legal or tax advice and it takes no account of particular personal or market circumstances;

Standard Risk Warning  In the UK, it’s legal to buy, hold, and trade crypto, however cryptocurrency is not regulated in the UK. It's vital to understand that once your money is in the crypto ecosystem, there are no rules to protect it, unlike with regular

UK residents are required to complete an assessment to show they understand the risks associated with what crypto/investment they are about to buy, in accordance with local legislation. Additionally, they must wait for a 24-hour “cooling off” period, befo

Standard Credit Card warning  If you use a credit card to buy cryptocurrency, you would be putting borrowed money at a risk of loss. We recommend you obtain financial advice before making a decision to use your credit card to purchase cryptoassets or to i

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Your information is handled in accordance with CoinJar’s .

Cryptoassets traded on CoinJar UK Limited are largely unregulated in the UK, and you are unable to access the Financial Service Compensation Scheme or the Financial Ombudsman Service.

We use third party banking, safekeeping and payment providers, and the failure of any of these providers could also lead to a loss of your assets. We recommend you obtain financial advice before making a decision to use your credit card to purchase cryptoassets or to invest in cryptoassets. Capital Gains Tax may be payable on profits.

CoinJar’s digital currency exchange services are operated in the UK by CoinJar UK Limited (company number 8905988), registered by the Financial Conduct Authority as a Cryptoasset Exchange Provider and Custodian Wallet Provider in the United Kingdom under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended (Firm Reference No. 928767).

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