Last updated: 19 April 2023
CoinJar Australia Pty Ltd ACN 648 570 807 ("CoinJar Australia", "we", "us", "our") operates a digital currency exchange via www.coinjar.com/au, sub-domains, any associated web-based and mobile applications, and APIs (collectively, "Website"). For more information about our services (“Services”), please visit our Website and refer to our Terms of Service.
Personal information includes any information or an opinion about an identified individual, or an individual who is reasonably identifiable. For example, this may include your name, date of birth, signature, gender, address, contact details and bank account details. We may collect personal information either directly from you, or from third parties.
We may collect this information when you:
|What personal information we collect and use||Why we collect and use this personal information||Our lawful basis for collecting and using your personal information|
Identity Data: this includes your first name, middle name, surname, date of birth, identity documentation, nationality, country of residence.
Contact Data: this includes your address (business and/or residential), phone number(s), email address and any other contact details you may provide.
Financial Data: this includes your sort code, bank account number or IBAN, and account name.
Profile Data: this includes data regarding your deposits, withdrawals and trades on the Website and any cryptocurrency wallet addresses.
Usage Data: we may process data regarding your use of the Services, including incidences of download and deletion, average time spent, means of connection, operating system, any problems reported, your IP address, device type, and number and frequency of logins.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of any personal information we collect or you provide.
Any personal information uploaded by you or collected by us via the Website happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. We store your personal information securely throughout the life of your CoinJar account.
Payment card data is securely transferred and hosted off-site by a payment partner in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to CoinJar.
When you use the Services, we may need to disclose your personal information to the following categories of third parties:
We and/or our carefully selected business partners may send you direct marketing communications and information about our Service. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
We may disclose personal information outside of Australia to our related entities and third party service providers located in the European Union, the United Kingdom and the United States of America. We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We store your personal information in line with legal, regulatory, financial and good-practice requirements. If you deactivate your CoinJar account, we will mark your account in our database as "Deactivated", but will keep your account information in our database for 7 years. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account.
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
CoinJar’s digital currency exchange services are operated by CoinJar Australia Pty Ltd ACN 648 570 807, a registered digital currency exchange provider with AUSTRAC.
CoinJar Card is a prepaid Mastercard® issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard. CoinJar Australia Pty Ltd is an authorised representative of EML Payment Solutions Limited (AR No 1290193). We recommend you consider the Product Disclosure Statement and Target Market Determination before making any decision to acquire the product. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Google Pay is a trademark of Google LLC. Apple Pay and Apple Watch are trademarks of Apple Inc.