Please beware of scam calls. CoinJar will never ask for your password, personal info, or to send funds over the phone or text. If you get a suspicious call, hang up and contact support@coinjar.com.
CoinJar Security
Next-gen peace of mind
Fraud protection
We employ multi-level data encryption, ongoing security audits and institutional-grade organisation security to protect customer accounts. Our in-house Support team uses advanced machine learning to recognise suspicious logins, account takeovers and financial fraud.
Asset security
Our assets are secured by BitGo and Fireblocks, two of the most respected custody providers in the cryptocurrency space. We keep the vast majority of our assets in cold storage or private multi-sig wallets and maintain full currency reserves at all times, with sufficient assets to cover more than 100% of our customer balances.
Trusted exchange
CoinJar is one of the longest-running exchanges on the planet, operating with no downtime since 2013. We’re backed by some of the world’s top investors and are fully registered and compliant with AUSTRAC and the Financial Conduct Authority UK (for AML purposes).Privacy
Your personal and financial information is stored and processed in cloud services that meet our strict infrastructure security requirements. For more information about the customer data we collect and how we use it, check out our .
Infrastructure
We host our digital infrastructure with Amazon Web Services, industry leaders when it comes to access control, data encryption, monitoring and isolation. CoinJar’s internal networks are fully encrypted, firewall-protected and isolated from the internet. Our application and database servers are run inside private networks, with further layers of separation between staging and production environments, while public-facing services are handled by dedicated load balancers that only handle HTTP requests.
Company security
All our internal services and databases are protected by cryptographically-secure Multi-Factor Authentication. Engineers do not have access to application credentials or production servers and all deployments are performed independently by a deployment server. CoinJar employees must pass a criminal background check before joining the company and take part in ongoing security and anti-money laundering training.
Outages and issues
Our members can stay updated on any outages and issues by using our real-time page, which shows the current status of our wallets and services, details of any current incidents, and information about upcoming maintenance.
Bug bounty
CoinJar works with an active community of security researchers through our to help us continually improve the security of CoinJar and our members’ funds.
Protecting your CoinJar
Pick a complex password
We recommend using a password manager like iCloud Keychain, Bitwarden or 1Password.Two-factor authentication
Add 2FA to your account using SMS or an authenticator app like Google Authenticator.Check the URL
Always ensure you’re visiting coinjar.com before entering your username and password.
Your information is handled in accordance with CoinJar’s .
CoinJar’s digital currency exchange services are operated by CoinJar Australia Pty Ltd ACN 648 570 807, a registered digital currency exchange provider with AUSTRAC.
CoinJar Card is a prepaid Mastercard issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard. CoinJar Australia Pty Ltd is an authorised representative of EML Payment Solutions Limited (AR No 1290193). We recommend you consider the and before making any decision to acquire the product. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Google Pay is a trademark of Google LLC. Apple Pay is a trademark of Apple Inc.
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