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Last updated: 28 April 2023
Personal information includes any information or an opinion about an identified individual, or an individual who is reasonably identifiable. For example, this may include your name, date of birth, signature, gender, address, contact details and bank account details. We may collect personal information either directly from you, or from third parties. We may collect this information when you:
|What personal information we collect and use||Why we collect and use this personal information||Our lawful basis for collecting and using your personal information|
Identity Data: this includes your first name, middle name, surname, date of birth, identity documentation, nationality, country of residence.
Contact Data: this includes your address (business and/or residential), phone number(s), email address and any other contact details you may provide.
Financial Data: this includes your sort code, bank account number or IBAN, and account name.
Profile Data: this includes data regarding your deposits, withdrawals and trades on the Website and any cryptocurrency wallet addresses.
Usage Data: we may process data regarding your use of the Services, including incidences of download and deletion, average time spent, means of connection, operating system, any problems reported, your IP address, device type, and number and frequency of logins.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of any personal information we collect or you provide.
Any personal information uploaded by you or collected by us via the Website happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. We store your personal information securely throughout the life of your CoinJar account. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Please note that any transmission of personal information is at your own risk. You are responsible for maintaining the security of your account credentials.
Payment card data is securely transferred and hosted off-site by a payment partner in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to CoinJar.
When you use the Services, we may need to disclose your personal information to the following categories of third parties:
We and/or our carefully selected business partners may send you direct marketing communications and information about our Services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the U.S. CAN-SPAM and other applicable laws. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
We may disclose personal information outside of the United States to our related entities and third party service providers located in Australia, the United Kingdom, and the European Union. By using our Website and our Services you acknowledge that your personal information may be processed outside of the United States. We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with applicable privacy laws of the United States.
We may collect personal information about you when you use and access our Website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
Some browsers have incorporated “Do Not Track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our Website not to collect tracking information. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
We store your personal information in line with legal, regulatory, financial and good-practice requirements. If you deactivate your CoinJar account, we will mark your account in our database as "Deactivated", but will keep your account information in our database for 5 years. This is necessary in order to comply with our anti-money laundering obligations and deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account.
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Copyright © 2023 CoinJar, Inc. All rights reserved. The products and features displayed on this website are representative of our Australian and UK services and certain features may not be offered to customers residing in the United States, depending on applicable state and federal regulations.
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