CoinJar Security

From ultra-secure cold storage to powerful customer account security, CoinJar is proud to be an industry leader when it comes to protecting your assets.
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Next-gen peace of mind

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Fraud protection

We employ multi-level data encryption, ongoing security audits and institutional-grade organisation security to protect customer accounts. Our in-house Support team uses advanced machine learning to recognise suspicious logins, account takeovers and financial fraud.
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Asset security

Our custodian of choice, BitGo Trust, is one of the oldest and most respected custody providers in the cryptocurrency space. We keep the vast majority of our assets in cold storage or private multi-sig wallets and maintain full currency reserves at all times, with sufficient assets to cover more than 100% of our customer balances.
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Trusted exchange

CoinJar is one of the longest-running exchanges on the planet, operating with no downtime since 2013. We’re backed by some of the world’s top investors and are fully registered and compliant with AUSTRAC and the Financial Conduct Authority UK (for AML purposes).

Privacy

Your personal and financial information is stored and processed in cloud services that meet our strict infrastructure security requirements. For more information about the customer data we collect and how we use it, check out our Privacy Policy.

Infrastructure

We host our digital infrastructure with Amazon Web Services, industry leaders when it comes to access control, data encryption, monitoring and isolation. CoinJar’s internal networks are fully encrypted, firewall-protected and isolated from the internet. Our application and database servers are run inside private networks, with further layers of separation between staging and production environments, while public-facing services are handled by dedicated load balancers that only handle HTTP requests.

Company security

All our internal services and databases are protected by cryptographically-secure Multi-Factor Authentication. Engineers do not have access to application credentials or production servers and all deployments are performed independently by a deployment server. CoinJar employees must pass a criminal background check before joining the company and take part in ongoing security and anti-money laundering training.

Outages and issues

Our members can stay updated on any outages and issues by using our real-time Status page, which shows the current status of our wallets and services, details of any current incidents, and information about upcoming maintenance.

Bug bounty

CoinJar works with an active community of security researchers through our Bug Bounty program to help us continually improve the security of CoinJar and our members’ funds.

Protecting your CoinJar

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onePick a complex passwordWe recommend using a password manager like iCloud Keychain, 1Password or LastPass.
twoTwo-factor authenticationAdd 2FA to your account using SMS or an authenticator app like Google Authenticator.
threeCheck the URLAlways ensure you’re visiting coinjar.com before entering your username and password.
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onePick a complex passwordWe recommend using a password manager like iCloud Keychain, 1Password or LastPass.
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CoinJar’s Digital Currency and Exchange Services are operated by CoinJar UK Limited, a private limited company registered in England and Wales (company number 8905988). CoinJar UK Limited is registered in Australia by AUSTRAC as a digital currency exchange provider (Registration No. DCE100576400-001).

CoinJar Card is a prepaid Mastercard issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard Asia/Pacific Pte. Ltd. Mastercard and the Mastercard brand mark are registered trademarks and the circles design is a trademark of Mastercard International Incorporated. CoinJar Australia Pty Ltd ABN 75 648 570 807 promotes and distributes CoinJar Card as a Corporate Authorised Representative of EML Payment Solutions Limited. This material is general information only and does not consider your objectives, financial situation or needs and you should consider if CoinJar Card is right for you. We recommend you consider the Product Disclosure Statement before making any decision to acquire the product. The Target Market Determination for this product can be found here.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. Google Pay is a trademark of Google LLC.

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