Terms of Service
www.coinjar.com, sub-domains, any associated web-based and mobile applications, and APIs (collectively, "website") are operated by CoinJar UK Limited (“CoinJar”, “we,” “us”, “our”). We are registered in England and Wales under company number 8905988 and have our registered office at Level 39, One Canada Square, Canary Wharf, London E14 5AB. Our VAT number is 194 6171 84.
By using this website, you the user ("you", "user", "client", "customer"), are deemed to have read, warrant, agree to and accept these Terms of Service in full.
These Terms of Service are an agreement between you, the user, and us, CoinJar. These Terms of Service govern your use of this website and/or any of our services; by using this website and/or any of our services, you accept these Terms of Service in full.
If you disagree with these Terms of Service or any part of them, you must not use this website and/or any of our services.
You must be at least eighteen (18) years of age to use this website and/or any of our services. By using this website and/or any of our services, you warrant and represent that you are at least eighteen (18) years of age.
You agree that CoinJar may communicate with you about its services electronically. You are responsible for keeping your email address up to date in your Account Profile. If at any time you no longer wish to receive these communications, please contact email@example.com
We do not make any recommendations about trading in digital currencies. Please consider your own circumstances before using our services and obtain independent legal and/or financial advice. Please also consider the impact of the buying, selling and trading of digital currencies under all applicable laws and regulations.
Other applicable terms
Changes to these terms
We may revise these Terms of Service from time to time by amending this page. We will email you using the email address you most recently provided to us to advise you that our terms have changed. By continuing to access our website and/or use our services once the revised terms have become effective, you agree to be bound by the revised terms. In the event that you do not agree to the revised terms, you must not access our website or any of our services and you should contact us at firstname.lastname@example.org to close your CoinJar accounts.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our website
We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.
Accessing our website
To access parts of our website and/or use some of our services, you must be a registered user. You can register as a user of our website and our services by providing your name, email address, mobile phone number and certain identity information. You are also required to create a password and username, and confirm your acceptance of these Terms of Service. Once you have successfully registered as a user, we will open your CoinJar account ("Everyday Account"). You may also request that we open your CoinJar Exchange Account ("Exchange Account"). We may, in our sole discretion, refuse to open either an Everyday Account or Exchange Account (collectively "accounts") for you, or limit the number of accounts that you hold.
We do not guarantee that our website, or any content on it, will be free from errors or omissions.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website and/or services are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our website.
You must not use this website and/or our services in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
You agree to use this website and/or our services in good faith, in accordance with these Terms of Service and any applicable law or regulation.
You will comply with any policies, procedures, operating rules, directions of CoinJar from time to time in relation to your access to the website and the manner of performance of your obligations under these Terms of Service.
You are responsible for all dealings through the website, including any fraudulent, illegal or unauthorised dealings, which are attributable to your conduct. You release and discharge CoinJar from any liability in respect of such dealings.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without CoinJar’s express written consent.
Users agree to provide CoinJar with accurate, current and complete information about themselves as prompted by our registration or service process, and keep such information updated.
CoinJar reserves the right to request identification information (including but not limited to passport, driver’s license, identity card, Government issued photographic identification, utility bills, residential certificate, signed certification of cohabitation, bank account statements, or similar) depending on the amounts requested through our service or any apparent suspicious activity which may indicate money-laundering, terrorist financing or other illegal or fraudulent activity. You must only use our services with bank accounts held directly in your name. We may request identification of the bank account to or from which funds are transferred where we suspect or are notified of unauthorised transactions or otherwise to comply with applicable law and regulations. Your accounts and any pending transactions may be frozen until the identity check has been considered satisfactory by CoinJar as required by its internal fraud prevention measures or applicable anti-money laundering and counter-terrorist financing laws.
You may be subject to withdrawal restrictions from time to time, including where CoinJar determines it is necessary to minimise fraud, money laundering and other risks.
CoinJar may, at its sole discretion, terminate your accounts, including where the results of its internal investigation are deemed unsatisfactory. We will make best efforts to assist you with, and allow you a reasonable amount of time to, comply with termination or withdrawal procedures requested by CoinJar.
CoinJar may request additional identification information from you at any time at the request of any competent authority or by application of any applicable law or regulation. CoinJar may also make enquiries using third parties to verify your identity, any information you have supplied and/or your account details.
Digital Currency Services
CoinJar provides a hosted Everyday digital currency account which enables you to send digital currency to, and request, receive, and store digital currency from, third parties by giving instructions through the CoinJar website. We will process digital currency transactions in accordance with the instructions we receive from you. You are responsible for verifying the accuracy of all transaction information prior to submitting instructions to us. CoinJar accepts no responsibility for any loss or damages if you provide us with any wrong or false information, including but not limited to the incorrect wallet address, destination tag, or similar, of the receiver, or the incorrect username of the CoinJar user. We do not guarantee the identity of any user, receiver, requestee or other party.
CoinJar cannot cancel or reverse any digital currency transactions once they have been submitted to the relevant digital currency network. Digital currency transactions are subject to confirmation by the relevant digital currency network and may not be reflected in your Everyday Account until this process is complete.
We may charge network fees to process digital currency transactions on your behalf. The network fee is calculated by CoinJar at its discretion and may change from time to time. These fees provide digital currency “miners” incentive to continue processing digital currency transactions, and including an appropriate fee to your digital currency transfer will directly influence the time it takes for that amount to be confirmed on each of the blockchains. We will notify you of the network fee at or before the time you authorise the digital currency transaction. CoinJar reserves the right to refuse to process any order or transaction for any reason.
CoinJar will, at its discretion, select those digital currencies it supports, and this may change from time to time. We assume no responsibility or liability in connection with any attempt to use your Everyday digital currency account to store, send, request or receive digital currencies in any form that we do not support. If we decide, at our discretion, to discontinue support for a digital currency, we will use reasonable efforts to assist you with moving or selling the digital currency that is no longer supported.
CoinJar does not issue financial products or provide financial services in relation to its Digital Currency Services. CoinJar does not provide remittance services.
CoinJar Everyday Accounts
In your Everyday Accounts, CoinJar also allows users to buy and sell digital currency by trading directly with CoinJar as principal. Buy and sell trades between fiat currency and digital currency incur a 1% trading fee. We may add a margin or “spread” to the exchange rates we quote ("Midpoint Rates"), which we will retain. Where CoinJar is participating in CoinJar Exchange (as outlined below) there will be no margin charged to the Bid or Ask Price.
CoinJar does not issue financial products or provide financial services in relation to its Everyday Accounts.
Exchange Services and CoinJar Exchange Accounts
CoinJar provides a digital currency exchange service ("CoinJar Exchange", "CJX" or "market") where you may buy and sell digital currency from other users. CoinJar acts as an agent by matching user’s instructions to buy or sell digital currency at a price nominated by the user against instructions from another user. Settlement and delivery of transactions is initiated immediately upon the matching of instructions. The matching process is irrevocable and the user authorises CoinJar to settle the transactions from or to the user's Exchange Account, and to deduct any transaction fees (or other amounts owing under these Terms of Service) from the user’s Exchange Account.
CoinJar has the discretion to determine the minimum trading size.
Orders are generally matched in the order they are received. Limit orders are prioritised by the price you set, and then by time.
CoinJar Exchange is generally open at all times. We aim to announce any scheduled maintenance with at least 24-hours notice. Unexpected disruptions may occur due to technical issues.
CoinJar may participate in CoinJar Exchange as a buyer or seller:
- to provide liquidity;
- to hedge against market risk;
- for operational reasons; and/or
- as Fund Manager for CoinJar Digital Currency Fund.
Each purchase or sale of digital currency via CoinJar Exchange incurs a transaction fee. Transaction fees are up to 1% for buy orders and 1% for sell orders ("standard transaction fees"). We may, at our discretion, adjust any of our transaction fees at any time.
Transaction fees are always charged in the counter currency. When buying or selling digital currency on CoinJar Exchange, fees are additional to the order value.
Discounted transaction fees are available if you decide to purchase an annual CoinJar Exchange subscription plan ("subscription plan"). All subscription plans require upfront payment in full of the subscription amount before access to the discounted transaction fees is granted. The exact transaction fees will depend on the subscription plan you select. Further details of our subscription plans are available at exchange.coinjar.com. CoinJar will determine, at its sole discretion, which of its services are eligible for discounted transactions fees and whether to offer subscription plans. CoinJar may change the services which are subject to discounted transaction fees and may change those fees from time to time, but any such changes will not take effect until the end of your current subscription plan.
You may upgrade your subscription plan before the expiration of your annual term. In doing so, we will provide you with a pro rata credit for the remaining months in your subscription term. The pro rata credit will be applied against the subscription amount due from you under the new subscription plan. The new subscription plan will commence from the upgrade date. All subscription plans are non-transferrable and non-refundable.
Subscription plans are not automatically renewed at the end of the subscription term. If you allow your subscription plan to lapse and you continue to trade on CoinJar Exchange, standard transaction fees will apply. We may invite you to renew your subscription plan, or recommend suitable subscription plans based on your trading activity. However you acknowledge it is ultimately your responsibility and decision as to whether you select, renew, or upgrade your subscription plan.
Subscription amounts are deducted from your Exchange Account immediately upon you confirming your subscription plan. Transaction fees are deducted from your Exchange Account on a daily-consolidated basis. In any event, if there are insufficient funds in your Exchange Account when we attempt to collect any fees or amounts due, we may restrict further trading. During this time, your Exchange Account will remain in deficit. By transferring additional funds into your Exchange Account, you authorise CoinJar to recover any account deficits before processing your transfer. By placing new trading orders (provided the new orders will not increase the account deficit), you authorise CoinJar to recover account deficits before settling to your Exchange Account.
Exchange rates apply to all digital currency to digital currency pairs, and digital currency to fiat pairs on CoinJar Exchange. Exchange rates are described as either a Bid Price (which is applicable to sales of the relevant digital currency) or Ask Price (which is applicable to purchases of the relevant digital currency). The Bid and Ask Prices (collectively “prices”) may not be the same at any given time and depend upon the best prices available in the market. The prices displayed on CoinJar Exchange do not constitute offers from CoinJar. Orders are only processed when instructions from users are received and matched. The user acknowledges that prices may change when processing their order instructions due to network delay.
To maintain an orderly market, prices of new orders cannot deviate significantly from the market price. Currently, CoinJar Exchange requires the price of new orders to be within 80% and 125% of the most recent market price. For example, if the last price is $500, the minimum order price is $400 and the maximum order price is $625, regardless of buying or selling.
We will make best efforts to match your buy and sell orders ("orders") with other orders in CoinJar Exchange. In some circumstances we may be unable to completely fulfil your order, as this will depend on the liquidity available in CoinJar Exchange. We will not automatically cancel partially fulfilled orders and the remainder of your order will still be waiting to be filled in CoinJar Exchange. We will not seek to fulfil your order outside of CoinJar Exchange. CoinJar reserves the right to refuse to process any order or transaction in its sole discretion.
CoinJar does not support self-trading. If a user trades against his/her own order, both orders will be cancelled out. If one order is larger that the other, the larger order will have the size difference remaining in CoinJar Exchange.
CoinJar does not issue financial products or provide financial services in relation to its Exchange Services or Exchange Accounts.
Under no circumstances may you access, use, or sign in to, the account of another CoinJar user. You must ensure that your email and password are kept confidential and maintained with adequate security. You must also ensure you are visiting the correct website before attempting to sign in to your accounts. CoinJar may restrict your service and/or disable your account access or password at CoinJar’s sole discretion if it is suspected that your accounts have been compromised. CoinJar accepts no responsibility for any loss or damages you may suffer in connection with your accounts being compromised, even where our actions or omissions have caused or contributed to the loss or damage (provided that we have not acted fraudulently, in breach of applicable laws or in wilful breach of these Terms of Service).
We may require you to add Enhanced Security to your accounts by adding, including but not limited to, SMS-based and/or App-based two factor authentication.
We will communicate with you through the website or through CoinJar Support using an address from the domain "@coinjar.com". You should ignore any emails that appear to come from us that request your password, security information or login details. These emails may come from other parties seeking to use this information to access your accounts.
CoinJar reserves the right to restrict your service and/or disable your account access and password, and to refuse to process or cancel any pending transaction, as required by law, court order or any other binding government order.
Investing in digital currencies is inherently risky. The legal status of digital currencies is uncertain. They are not legal tender. Using our services carries a range of risks, including the following:
- Market risk. This is the risk that the value of any digital currencies you hold will fluctuate. Changes in value may be significant and may occur rapidly and without warning. Digital currency valuations may be impacted by a range of market factors (such as market volatility; market sentiment; movements in interest rates; domestic and international economic conditions, which generally affect business earnings; political events, war, natural events; and changes in government, monetary policies, taxation and other laws and regulations).
- Liquidity risk. Digital currencies may, at a particular time, have limited liquidity which may make it difficult or impossible for you to sell your currency holding when you wish to do so, at a price which you consider to be reasonable.
- Availability risk. We do not guarantee that our services will be available at any particular time or that our services will meet any minimum uptime levels. It may not be possible for you to buy, sell, store, transfer, send or receive digital currency using CoinJar when you wish to do so.
- Security risk. This is the risk that your CoinJar accounts may be compromised and that you may lose some or all of your digital currency. CoinJar may implement systems to reduce the risk of accounts being compromised, but it is not possible for CoinJar to eliminate this risk. You must follow CoinJar's instructions regarding adequate security of your user ID and passwords, including as set out in these Terms of Service, on our website and as otherwise notified to you from time to time.
By using the website and/or our services, you represent and warrant that you understand the risks associated with digital currencies .
Each transaction that you process using our service is subject to a transaction fee. We may, at our discretion, deduct transaction fees from your accounts either on an individual per transaction basis or on a daily-consolidated basis.
We will deduct the applicable transaction fees from the digital currency or fiat currency amounts you hold in your CoinJar accounts. By using our website and our services, you agree that we may use any digital currency and/or fiat currency ("funds") held in your CoinJar account to pay any outstanding amount owed by you to CoinJar under these Terms of Service (regardless of the digital currency or fiat currency to which those amounts relate). If you owe us an amount in one currency and do not have sufficient funds in that currency then we may deduct the fees in another currency to effect payment. Wherever practicable, we will notify you in advance before making such a deduction. If there are insufficient funds in your CoinJar accounts when we collect our fees, we may restrict your account access. You can restore your account access by depositing additional funds that at least meet the transaction fees owed to CoinJar. By depositing additional funds, you authorise CoinJar to deduct any amounts due from your CoinJar accounts before restoring your access.
There are currently no fees to receive or deposit digital currency into your CoinJar wallet account, or to withdraw fiat currency to your bank account (collectively "fee-free services"). However, network fees will apply when making a payment out of your accounts, to transfer, withdraw or pay digital currency to external wallet addresses. CoinJar neither warrants that its fees will remain unchanged nor that the current fee-free services will remain so in the future.
You must only fund your Everyday fiat currency account with deposit services supported by CoinJar and these may change from time to time. Deposits made via unsupported methods (including deposits from credit accounts) may be subject to additional payment processing fees of up to 5% of the deposited amount or $5 AUD, whichever is greater. You agree we may deduct the processing fees from available funds (including from your Everyday digital currency account) before releasing the deposit to your CoinJar account. You must ensure that your deposit instructions (including but not limited to BSB, Account Number, Transaction Reference, Biller Code or Customer Reference Number) are treated in confidence and not shared with anyone.
Disputing a deposit service transaction, raising an investigation or error correction request with your bank for any reason (fraudulent or otherwise) will result in a dispute fee. The current dispute fee is $22 AUD, and is subject to change as determined by our payment provider. You agree we may deduct the dispute fee from any available funds in your CoinJar accounts.
When you make payments through CoinJar, CoinJar does not have control of, or liability for, the delivery, quality, safety, legality or any other aspect of any goods or services that you may purchase from, or sell to, a third party. We do not guarantee the identity of any user or other party or ensure that a buyer will complete a transaction. If there are any problems with the way in which a third party has transacted with you, or has provided services to you, you must handle them directly with that third party.
It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. CoinJar is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.
All amounts payable under this Agreement to CoinJar are exclusive of any VAT. If VAT is or becomes chargeable on any supply made by CoinJar and CoinJar is required to account to the relevant tax authority for the VAT, you must pay to CoinJar (in addition to and at the same time as paying any other consideration for such supply) an amount equal to the amount of the VAT.
Goods and Services Tax (GST) for Australian residents may also apply on some of our services. We will provide you with a valid receipt if GST has been collected from you. We will not charge GST on cross-border transactions where you are an eligible Australian-based business recipient and you have provided your Australian Business Number (ABN) to us prior to the transaction.
CoinJar Swipe is a facility issued by Emerchants Payment Solutions Limited ABN 30 131 436 532 AFSL 404131.
CoinJar does not provide financial product advice or any other financial services in relation to the distribution of CoinJar Swipe. You should consider if CoinJar Swipe is appropriate for you having regard to your own circumstances. For additional details about the issue of CoinJar Swipe, please refer to the Product Disclosure Statement.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes without obtaining a license to do so from us or our licensors.
Linking to our website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Third party links and resources in our website
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
This website is provided ’as is‘ without any representations or warranties, express or implied. CoinJar makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, CoinJar does not warrant that:
- this website will be constantly available, or available at all; or
- the information on this website is complete, true, accurate or non-misleading.
- Any part of this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal or financial matter you should consult an appropriate professional.
Limitations of liability
Nothing in these Terms of Service excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website, or any content on it, and / or to the services, whether express or implied.
CoinJar will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website and/or our services:
- for any use of, or inability to use, our site and/or our services;
- for any use of or reliance on any content displayed on our website;
- for any indirect, special or consequential loss; or
- for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if a loss was foreseeable, or if CoinJar has been expressly advised of the potential loss.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Without prejudice to the limitations and exclusions set out above, to the extent that CoinJar is liable to you, whether in contract (including under any indemnity or warranty), in tort (including negligence), for breach of statutory duty, or otherwise, under or in connection with these terms, CoinJar’s liability to you is limited to the balance in your CoinJar wallet at the date on which the relevant claim arose.
We may use third party service providers in the provision of parts of our services, including our technology and banking partners.
You accept that CoinJar has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against CoinJar’s officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect CoinJar’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as CoinJar.
Save as expressly stated otherwise, a person who is not a party to these terms has no right to enforce any term of this agreement under the Contracts (Rights of Third Parties) Act 1999 or equivalent applicable laws in any jurisdiction.
You hereby indemnify CoinJar and undertake to keep CoinJar indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by CoinJar to a third party in settlement of a claim or dispute on the advice of CoinJar’s legal advisers) incurred or suffered by CoinJar arising out of any breach by you of any provision of these Terms of Service, or arising out of any claim that you have breached any provision of these Terms of Service.
If any provision of these terms is or becomes invalid, illegal or unenforceable in any jurisdiction in connection with its performance, such provision shall be deemed deleted to the minimum extent necessary in the relevant jurisdiction (which can include deleting only part of the relevant provision) and shall continue in full force and effect without deletion in jurisdictions where it is not invalid, illegal or unenforceable.
Neither of us shall assign, novate, subcontract or otherwise dispose of any or all of our rights and obligations under this Agreement without the prior written consent of the other.
We each acknowledge that, in entering into these terms, we do not rely on, and shall have no remedies in respect of, any statement, promises, assurances, warranties, representations or understandings (whether oral or written, and whether made innocently or negligently) made by or on behalf of the other that are not set out in these terms.
We each agree that we shall have no claim for innocent or negligent misrepresentation based on any statement in these terms, save that nothing in these terms shall limit or exclude any liability for fraud.
Law and jurisdiction
To contact us, please email email@example.com.