Terms of Service
CoinJar UK Limited ("CoinJar", "we", "us", "our") operates a digital currency exchange via www.coinjar.com, sub-domains, any associated web-based and mobile applications, and APIs (collectively, "Website"). For more information about the Services available in your region ("Services"), please visit our Website. We are registered in England and Wales under company number 8905988 and have our registered office at Level 39, One Canada Square, Canary Wharf, London E14 5AB. Our VAT number is 194 6171 84.
By using this Website, you the user ("you", "user", "client", "customer"), are deemed to have read, warrant, agree to and accept these Terms of Service in full.
These Terms of Service are an agreement between you, the user, and us, CoinJar. These Terms of Service govern your use of this Website and/or any of our Services; by using this Website and/or any of our Services, you accept these Terms of Service in full.
If you disagree with these Terms of Service or any part of them, you must not use this Website and/or any of our Services.
You must be at least eighteen (18) years of age to use this Website and/or any of our Services. By using this Website and/or any of our Services, you warrant and represent that you are at least eighteen (18) years of age and have full legal capacity to enter into an agreement.
You agree that CoinJar may communicate with you about its Services electronically. You are responsible for keeping your email address up to date in your Account Profile. If at any time you no longer wish to receive these communications, please contact firstname.lastname@example.org.
We do not make any recommendations about trading in digital currencies. Please consider your own circumstances before using our Services and obtain independent legal and/or financial advice. Please also consider the impact of the buying, selling and trading of digital currencies under all applicable laws and regulations.
Digital currencies are currently unregulated by the Financial Conduct Authority (FCA), so UK customers are unable to access the Financial Services Compensation Scheme or the Financial Ombudsman Service. Australian customers are not able to access the Australian Financial Complaints Authority (AFCA) in relation to any dispute with CoinJar relating to the trading in digital currencies.
Other applicable terms
If you use CoinJar Swipe (Australian customers only) or CoinJar Card, the terms and conditions or product disclosure statement will also apply.
Changes to our Website
We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
Accessing our Website
To access parts of our Website and/or use some of our Services, you must be a registered user. You can register as a user of our Website and our Services by providing your name, email address, mobile phone number and certain identity information. You are also required to create a password and username, and confirm your acceptance of these Terms of Service. Once you have successfully registered as a user, we will open your CoinJar account ("Everyday Account"). You may also request that we open your CoinJar Exchange Account ("Exchange Account"). We may, in our sole discretion, refuse to open either an Everyday Account or Exchange Account (collectively "accounts") for you, or limit the number of accounts that you hold.
You further represent and warrant to us in opening an account with us that you are not acting on behalf of, or for the benefit of, anyone else, unless you are opening the account for and under the direction of the company that employs you or has duly authorised you as their legal representative to open an account with CoinJar in their name and on their behalf.
If you have applied for another account in the past with any of the same information, we reserve the right to not approve the new account and you may be required to access and use your previously approved account. If you were previously denied an account, or had an account closed by us, you may not be able to reapply for an account.
We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website and/or Services are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Website.
You must not use this Website and/or our Services in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website.
You agree to use this Website and/or our Services in good faith, in accordance with these Terms of Service and any applicable law or regulation.
You will comply with any policies, procedures, operating rules, directions of CoinJar from time to time in relation to your access to the Website and the manner of performance of your obligations under these Terms of Service.
You are responsible for all dealings through the Website, including any fraudulent, illegal or unauthorised dealings, which are attributable to your conduct. You release and discharge CoinJar from any liability in respect of such dealings.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this Website without CoinJar’s express written consent.
Users agree to provide CoinJar with accurate, current and complete information about themselves as prompted by our registration or service process, and keep such information updated.
CoinJar reserves the right to request identification information (including but not limited to passport, driver’s license, identity card, Government issued photographic identification, utility bills, residential certificate, signed certification of cohabitation, bank account statements, or similar) depending on the amounts requested through our service or any apparent suspicious activity which may indicate money-laundering, terrorist financing or other illegal or fraudulent activity. You must only use our Services with bank accounts held directly in your name. We may request identification of the bank account to or from which funds are transferred where we suspect or are notified of unauthorised transactions or otherwise to comply with applicable law and regulations. Your accounts and any pending transactions may be frozen until the identity check has been considered satisfactory by CoinJar as required by its internal fraud prevention measures or applicable anti-money laundering and counter-terrorist financing laws.
CoinJar may request additional identification information from you at any time at the request of any competent authority or by application of any applicable law or regulation. CoinJar may also make enquiries using third parties to verify your identity, any information you have supplied and/or your account details.
Suspension, termination and cancellation
- refuse to complete, or block, or reverse a transaction you have authorised (even after funds have been debited from your CoinJar accounts);
- suspend, restrict, or terminate your access to any or all of the Services provided by CoinJar; and/or
- deactivate or cancel your CoinJar accounts with immediate effect for any reason, including but not limited to where:
- we are, in our reasonable opinion, required to do so by applicable law, regulation or any court or other authority to which we are subject in any jurisdiction;
- we concern that a transaction is erroneous or about the security of your CoinJar accounts or we suspect our Services are being used in a fraudulent or unauthorised manner;
- we suspect money laundering, terrorist financing, fraud, or any other financial crime; and
- use of your CoinJar account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or compliance associated with your CoinJar accounts activity.
We will make best efforts to assist you with, and allow you a reasonable amount of time to, comply with termination or withdrawal procedures requested by CoinJar.
Digital Currency Services
CoinJar provides a hosted Everyday digital currency account which enables you to send digital currency to, and request, receive, and store digital currency from, third parties by giving instructions through the CoinJar Website. We will process digital currency transactions in accordance with the instructions we receive from you. You are responsible for verifying the accuracy of all transaction information prior to submitting instructions to us. CoinJar accepts no responsibility for any loss or damages if you provide us with any wrong or false information, including but not limited to the incorrect wallet address, destination tag, or similar, of the receiver, or the incorrect username of the CoinJar user. We do not guarantee the identity of any user, receiver, requestee or other party.
If you have received, acquired, or accumulated any funds, digital currencies or assets due to an error, glitch or loophole, CoinJar may take reasonable actions, including but not limited to restricting access or deducting the funds from the account, to recover the funds or assets from your CoinJar account(s). We will notify you if such error has occurred and you agree that it is our right to recover the misappropriated funds or assets.
CoinJar cannot cancel or reverse any digital currency transactions once they have been submitted to the relevant digital currency network. Digital currency transactions are subject to confirmation by the relevant digital currency network and may not be reflected in your Everyday Account until this process is complete.
We may charge network fees to process digital currency transactions on your behalf. The network fee is calculated by CoinJar at its discretion and may change from time to time. These fees provide digital currency "miners" incentive to continue processing digital currency transactions, and including an appropriate fee to your digital currency transfer will directly influence the time it takes for that amount to be confirmed on each of the blockchains. We will notify you of the network fee at or before the time you authorise the digital currency transaction. CoinJar reserves the right to refuse to process any order or transaction for any reason.
CoinJar will, at its discretion, select those digital currencies it supports, and this may change from time to time. We assume no responsibility or liability in connection with any attempt to use your Everyday digital currency account to store, send, request or receive digital currencies in any form that we do not support. If we decide, at our discretion, to discontinue support for a digital currency, we will use reasonable efforts to assist you with moving or selling the digital currency that is no longer supported.
CoinJar does not issue financial products or provide financial Services in relation to its Digital Currency Services. CoinJar does not provide remittance Services.
CoinJar does not own or control the underlying software protocols which govern the operation of digital currencies supported on our platform. We assume no responsibility for the operation of the underlying protocols and we are not able to guarantee their functionality, security, or availability. You acknowledge and accept the risk that underlying software protocols relating to any digital currency you store in your accounts may change.
The underlying protocols are likely to be subject to sudden change in operating rules ("Forks"), and such Forks may materially affect the value, function, and/or name of the digital currency you store in your accounts. Where possible, we may provide you with notices or alerts on Forks. However, it is your responsibility to make yourself aware of, and consider how to deal with upcoming Forks. CoinJar may, at its discretion, decline to support either or both branches of a Fork. You acknowledge the risks presented by Forks and you accept that CoinJar has no responsibility to assist you to move or sell an unsupported branch of a forked protocol.
CoinJar Everyday Accounts
In your Everyday Accounts, CoinJar also allows users to buy and sell digital currency by trading directly with CoinJar as principal. Buy and sell trades between fiat currency and digital currency incur a 1% trading fee where the funding source is your Everyday fiat currency account. CoinJar also allows users to buy and sell digital currency via its Instant Buy service. This involves you using your debit or credit card to fund the purchase. This is completed in real-time and incurs a 2% fee (which includes our trading fee). Your bank may also apply other fees and charges (for example, a cash advance fee) and these are outside of CoinJar’s control. You agree to only use a debit or credit card in your own name.
We may add a margin or "spread" to the exchange rates we quote ("Midpoint Rates"), which we will retain. Where CoinJar is participating in CoinJar Exchange (as outlined below) there will be no margin charged to the Bid or Ask Price.
CoinJar does not issue financial products or provide financial Services in relation to its Everyday Accounts.
You may elect to purchase or sell USD Coin ("USDC") from or to CoinJar, a digital currency fully collateralised by the US Dollar. USDC is issued by Circle Internet Financial, Inc ("Circle"). By obtaining any USDC, you agree that you have read, understood and accepted all of the terms and conditions contained in the Circle USDC User Agreement, which can be found here.
You also agree that you are the owner of the balance of your USDC wallet. CoinJar is not the issuer of USDC, does not hold US Dollars on reserve for USDC holders, and has no obligation to repurchase your USDC for any fiat currency. You may redeem your USDC with Circle directly and CoinJar may, in our sole discretion, elect to repurchase your USDC in exchange for any fiat currency. CoinJar reserves the right to change, suspend, or discontinue any service in relation to USDC at any time, including hours of operation or availability of any feature, without notice and without liability.
You may elect to purchase or sell multi-collateral Maker Dai ("DAI") from or to CoinJar. DAI is a decentralised stablecoin, running on Ethereum smart contracts, that attempts to maintain a value of $1.00 USD. Unlike centralised stablecoins, DAI isn't backed by US Dollars held in a bank account by the issuer. Instead, it’s backed by collateral on the Maker platform and we encourage you to read more here.
By obtaining any DAI, you agree that you have read, understood and accepted all of the MakerDAO terms of service, which can be found here. You also agree that you are the owner of the balance of your DAI wallet. CoinJar is not the issuer of DAI, does not hold US Dollars on reserve for DAI holders, and has no obligation to repurchase your DAI for any fiat currency. CoinJar reserves the right to change, suspend, or discontinue any service in relation to DAI at any time, including hours of operation or availability of any feature, without notice and without liability.
CoinJar does not support single-collateral Dai (also known as"SAI"). If you send SAI to CoinJar it will be converted into the multi-collateral DAI. You will not be able to send SAI externally out of CoinJar.
Exchange Services and CoinJar Exchange Accounts
CoinJar provides a digital currency exchange service ("CoinJar Exchange" or "Market") where you may buy and sell digital currency from other users. CoinJar acts as an agent by matching user’s instructions to buy or sell digital currency at a price nominated by the user against instructions from another user. Settlement and delivery of transactions is initiated immediately upon the matching of instructions. The matching process is irrevocable and the user authorises CoinJar to settle the transactions from or to the user's Exchange Account, and to deduct any transaction fees (or other amounts owing under these Terms of Service) from the user’s Exchange Account.
CoinJar has the discretion to determine the minimum trading size.
Orders are generally matched in the order they are received. Limit orders are prioritised by the price you set, and then by time.
CoinJar Exchange is generally open at all times. We aim to announce any scheduled maintenance with at least 24-hours notice. Unexpected disruptions may occur due to technical issues.
CoinJar may participate in CoinJar Exchange as a buyer or seller:
- to provide liquidity;
- to hedge against market risk; and/or
- for operational reasons;
Each purchase or sale of digital currency via CoinJar Exchange incurs a transaction fee. The transaction fee will depend on the particular currency pair you trade and our current fees are available at exchange.coinjar.com. Transaction fees are always charged in the counter currency. When buying or selling digital currency on CoinJar Exchange, fees are additional to the order value. We may, at our discretion, adjust any of our transaction fees at any time.
Transaction fees are deducted from your Exchange Account on a daily-consolidated basis. In any event, if there are insufficient funds in your Exchange Account when we attempt to collect any fees or amounts due, we may restrict further trading. During this time, your Exchange Account will remain in deficit. By transferring additional funds into your Exchange Account, you authorise CoinJar to recover any account deficits before processing your transfer. By placing new trading orders (provided the new orders will not increase the account deficit), you authorise CoinJar to recover account deficits before settling to your Exchange Account.
Exchange rates apply to all digital currency to digital currency pairs, and digital currency to fiat pairs on CoinJar Exchange. Exchange rates are described as either a Bid Prices (which is applicable to sales of the relevant digital currency) or Ask Prices (which is applicable to purchases of the relevant digital currency). The Bid and Ask Prices (collectively "Prices") may not be the same at any given time and depend upon the best Prices available in the market. The Prices displayed on CoinJar Exchange do not constitute offers from CoinJar. Orders are only processed when instructions from users are received and matched. The user acknowledges that Prices may change when processing their order instructions due to network delay.
To maintain an orderly market, prices of new orders cannot deviate significantly from the market price. Currently, CoinJar Exchange requires the price of new orders to be within 80% and 125% of the most recent market price. For example, if the last price is $500, the minimum order price is $400 and the maximum order price is $625, regardless of buying or selling.
We will make best efforts to match your buy and sell Orders ("Orders") with other orders in CoinJar Exchange. In some circumstances we may be unable to completely fulfil your order, as this will depend on the liquidity available in CoinJar Exchange. We will not automatically cancel partially fulfilled orders and the remainder of your order will still be waiting to be filled in CoinJar Exchange. We will not seek to fulfil your order outside of CoinJar Exchange. CoinJar reserves the right to refuse to process any order or transaction in its sole discretion.
CoinJar does not support self-trading. If a user trades against his/her own order, both Orders will be cancelled out. If one order is larger than the other, the larger order will have the size difference remaining in CoinJar Exchange.
CoinJar does not issue financial products or provide financial Services in relation to its Exchange Services or Exchange Accounts.
Under no circumstances may you access, use, or sign in to, the account of another CoinJar user. You must ensure that your email and password are kept confidential and maintained with adequate security. You must also ensure you are visiting the correct Website before attempting to sign in to your accounts. CoinJar may restrict your service and/or disable your account access or password at CoinJar’s sole discretion if it is suspected that your accounts have been compromised. CoinJar accepts no responsibility for any loss or damages you may suffer in connection with your accounts being compromised, even where our actions or omissions have caused or contributed to the loss or damage (provided that we have not acted fraudulently, in breach of applicable laws or in wilful breach of these Terms of Service).
If you grant express permission to a third party to access or connect to your CoinJar account(s), either through the third party’s product or service or through the CoinJar Website, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Terms of Service. You are fully responsible for all acts or omissions of any third party with access to your CoinJar account(s) and any action of such third party shall be considered to be an action authorised by you. Further, you acknowledge and agree that you will not hold CoinJar responsible for, and will indemnify CoinJar from, any liability arising out of or related to any act or omission of any third party with access to your CoinJar account(s).
We may require you to add Enhanced Security to your accounts by adding, including but not limited to, SMS-based and/or App-based two factor authentication.
We will communicate with you through the Website or through CoinJar Support using an address from the domain "@coinjar.com". You should ignore any emails that appear to come from us that request your password, security information or login details. These emails may come from other parties seeking to use this information to access your accounts.
CoinJar reserves the right to restrict your service and/or disable your account access and password, and to refuse to process or cancel any pending transaction, as required by law, court order or any other binding government order.
Investing in digital currencies is inherently risky. The legal status of digital currencies is uncertain. They are not legal tender. Using our Services carries a range of risks, including the following:
- Market risk: This is the risk that the value of any digital currencies you hold will fluctuate. Changes in value may be significant and may occur rapidly and without warning. Digital currency valuations may be impacted by a range of market factors (such as market volatility; market sentiment; movements in interest rates; domestic and international economic conditions, which generally affect business earnings; political events, war, natural events; and changes in government, monetary policies, taxation and other laws and regulations).
- Liquidity risk: Digital currencies may, at a particular time, have limited liquidity which may make it difficult or impossible for you to sell your currency holding when you wish to do so, at a price which you consider to be reasonable.
- Availability risk: We do not guarantee that our Services will be available at any particular time or that our Services will meet any minimum uptime levels. It may not be possible for you to buy, sell, store, transfer, send or receive digital currency using CoinJar when you wish to do so.
- Security risk: This is the risk that your CoinJar accounts may be compromised and that you may lose some or all of your digital currency. CoinJar may implement systems to reduce the risk of accounts being compromised, but it is not possible for CoinJar to eliminate this risk. To safeguard your funds, we store at least 90% of all customers’ crypto currencies offline in multiple geographically-redundant secure locations. This is deemed as ‘cold-storage’. By using cold storage, we prevent hackers from being able to access your holdings. Any cryptoassets stored online or also what is known as the ‘hot wallet’ is protected by our in-house multi-sig technology which effectively prevents against both theft and loss. This security feature is supported by one of the leading custodial and security providers in the market, BitGo, a secure and compliant custodial and liquidity service. Customers depositing or withdrawing their respective cryptocurrencies are processed on the blockchain, with the whole process being supported by BitGo. BitGo holds insurance policies for the cryptocurrencies held in their custody. The insurance policy does not cover any loss caused by any unauthorised access into your CoinJar account. You must follow CoinJar's instructions regarding adequate security of your user ID and passwords, including as set out in these Terms of Service, on our Website and as otherwise notified to you from time to time.
- Trading risk: Like many investments, cryptoassets carry risk. Given the potential price volatility which can be extreme, the value of your cryptoassets may fall rapidly or over time. When investing in Cryptoassets with us, you will not be able to access the Financial Ombudsman Service and you will not have access to the Financial Services Compensation Scheme in the unlikely event that we become insolvent.
- Third party and counterparty risk: You should be aware that we use third party payment providers, custodians, and banking partners in the provision of our Services. If you are a customer residing in Australia, the third parties relevant to you are Assembly Payments, Checkout, Bill Buddy, BitGo, Blueshyft and Monoova, and if you are a customer residing in the UK, the relevant third parties are Checkout, Clear Junction and BitGo. A failure of any of these payment, safekeeping or banking providers could lead to a loss of the funds you have invested with us.
By using the Website and/or our Services, you represent and warrant that you understand the risks associated with digital currencies.
Payments & Refunds
Each transaction that you process using our service is subject to a transaction fee. We may, at our discretion, deduct transaction fees from your accounts either on an individual per transaction basis or on a daily-consolidated basis.
We will deduct the applicable transaction fees from the digital currency or fiat currency balances you hold in your CoinJar accounts. By using our Website and our Services, you agree that we may use any digital currency and/or fiat currency ("funds") held in your CoinJar account to pay any outstanding amount owed by you to CoinJar under these Terms of Service (regardless of the digital currency or fiat currency to which those amounts relate). If you owe us an amount in one currency and do not have sufficient funds in that currency then we may deduct the fees in another currency to effect payment. Wherever practicable, we will notify you in advance before making such a deduction. If there are insufficient funds in your CoinJar accounts when we collect our fees, we may restrict your account access. You can restore your account access by depositing additional funds that at least meet the transaction fees owed to CoinJar. By depositing additional funds, you authorise CoinJar to deduct any amounts due from your CoinJar accounts before restoring your access.
There are currently no fees to receive or deposit digital currency into your CoinJar wallet account, or to withdraw fiat currency to your bank account (collectively "Fee-Free Services"). However, network fees will apply when making a payment out of your accounts, to transfer, withdraw or pay digital currency to external wallet addresses. CoinJar neither warrants that its fees will remain unchanged nor that the current Fee-Free Services will remain so in the future.
You must only fund your Everyday fiat currency account with deposit Services supported by CoinJar and these may change from time to time. Deposits made via unsupported methods (e.g. a BPAY transfer from a credit account) may be subject to additional payment processing fees of up to 5% of the deposited amount or $5 AUD, whichever is greater. You agree we may deduct the processing fees from available funds (including from your Everyday digital currency account) before releasing the deposit to your CoinJar account. You must ensure that your deposit instructions (including but not limited to Sort Code, SWIFT, IBAN, BSB, Account Number, Transaction Reference, Biller Code or Customer Reference Number) are treated in confidence and not shared with anyone.
Disputing a deposit service transaction, raising an investigation or error correction request with your bank for any reason (fraudulent or otherwise) will result in a dispute fee. The current dispute fee is $22 AUD, and is subject to change as determined by our payment provider. You agree we may deduct the dispute fee from any available funds in your CoinJar accounts.
When you make payments through CoinJar, CoinJar does not have control of, or liability for, the delivery, quality, safety, legality or any other aspect of any goods or Services that you may purchase from, or sell to, a third party. We do not guarantee the identity of any user or other party or ensure that a buyer will complete a transaction. If there are any problems with the way in which a third party has transacted with you, or has provided Services to you, you must handle them directly with that third party.
It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. CoinJar is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.
All amounts payable under this Agreement to CoinJar are exclusive of any VAT. If VAT is or becomes chargeable on any supply made by CoinJar and CoinJar is required to account to the relevant tax authority for the VAT, you must pay to CoinJar (in addition to and at the same time as paying any other consideration for such supply) an amount equal to the amount of the VAT.
Goods and Services Tax (GST) for Australian residents may also apply to some of our Services. We will provide you with a valid receipt if GST has been collected from you. We will not charge GST on cross-border transactions where you are an eligible Australian-based business recipient and you have provided your Australian Business Number (ABN) to us prior to the transaction.
In respect of Australian customers, CoinJar utilises local settlement services provided by NPS Payment Services Pty Ltd (ABN 23169185406) Level 34, 360 Elizabeth Street, Melbourne VIC 3000 Australia, a related entity within the CoinJar Group of companies, to process AUD payments, deposits and withdrawals.
Given the irreversible nature of digital currency transactions, CoinJar will not offer refunds for any digital currency purchases or transactions made through its services.
CoinJar Swipe is a financial product issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 and is only available to Australian users.
CoinJar does not provide financial product advice or any other financial Services in relation to the distribution of CoinJar Swipe. You should consider if CoinJar Swipe is appropriate for you having regard to your own circumstances and needs before making a decision to acquire it. For additional details about the issue of CoinJar Swipe, please refer to the Product Disclosure Statement.
For Australian residents, the CoinJar Card is a prepaid Mastercard issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131. CoinJar Australia Pty Ltd ABN 75 648 570 807 is involved in the promotion and distribution of CoinJar Card and is a Corporate Authorised Representative of EML Payment Solutions Limited.
CoinJar does not provide personal financial advice in relation to the promotion and distribution of CoinJar Card. You should consider if CoinJar Card is appropriate for you having regard to your own circumstances and needs before making a decision to acquire it. For additional details about the issue of CoinJar Card, please refer to the Product Disclosure Statement.
For UK residents, the CoinJar Card is a prepaid Mastercard issued by EML Money DAC authorised by the Central Bank of Ireland under the European Union (Payment Services) Regulations 2018 (Ref C95957). Please read the card terms and conditions and seek appropriate advice before making any decision to acquire it.
If you have a complaint in relation to the buying, selling, storing or transferring of your digital currency through our Services, please send your complaint to CoinJar at:
Mail: Level 34, 360 Elizabeth Street, Melbourne VIC 3000
Phone: 1300 264 652
Our preferred method of receipt is via email. We will endeavour to resolve your complaint within 5 days at first instance and within a further 9 days if your complaint is escalated. In any case, we will endeavour to provide you with a final response to your complaint no later than 30 days from the date of receipt of your complaint.
For Australian customers only, if your complaint relates to the use of, or transactions on, your CoinJar Swipe, please refer to the complaints process set out in the Product Disclosure Statement.
If your complaint relates to the use of, or transactions on, your CoinJar Card:
- for Australian customers, please refer to the complaints process set out in the Product Disclosure Statement.
- for UK customers, please refer to the complaints process set out in your cardholder agreement.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
You must not use any part of the content on our Website for commercial purposes without obtaining a license to do so from us or our licensors.
Linking to our Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any Website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Third party links and resources in our Website
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
This Website is provided ’as is‘ without any representations or warranties, express or implied. CoinJar makes no representations or warranties in relation to this Website or the information and materials provided on this Website.
Without prejudice to the generality of the foregoing paragraph, CoinJar does not warrant that:
- this Website will be constantly available, or available at all; or
- the information on this Website is complete, true, accurate or non-misleading.
- Any part of this Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal or financial matter you should consult an appropriate professional.
Limitations of liability
Nothing in these Terms of Service excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website, or any content on it, and / or to the Services, whether express or implied.
CoinJar will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this Website and/or our Services:
- for any use of, or inability to use, our site and/or our Services;
- for any use of or reliance on any content displayed on our Website;
- for any indirect, special or consequential loss; or
- for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if a loss was foreseeable, or if CoinJar has been expressly advised of the potential loss.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any Website linked to it.
We assume no responsibility for the content of Websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked Websites. We will not be liable for any loss or damage that may arise from your use of them.
Without prejudice to the limitations and exclusions set out above, to the extent that CoinJar is liable to you, whether in contract (including under any indemnity or warranty), in tort (including negligence), for breach of statutory duty, or otherwise, under or in connection with these terms, CoinJar’s liability to you is limited to the balance in your CoinJar wallet at the date on which the relevant claim arose.
We may use third party service providers in the provision of parts of our Services, including our technology and banking partners.
You accept that CoinJar has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against CoinJar’s officers or employees in respect of any losses you suffer in connection with the Website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this Website disclaimer will protect CoinJar’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as CoinJar.
Save as expressly stated otherwise, a person who is not a party to these terms has no right to enforce any term of this agreement under the Contracts (Rights of Third Parties) Act 1999 or equivalent applicable laws in any jurisdiction.
You hereby indemnify CoinJar and undertake to keep CoinJar indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by CoinJar to a third party in settlement of a claim or dispute on the advice of CoinJar’s legal advisers) incurred or suffered by CoinJar arising out of any breach by you of any provision of these Terms of Service, or arising out of any claim that you have breached any provision of these Terms of Service.
If any provision of these terms is or becomes invalid, illegal or unenforceable in any jurisdiction in connection with its performance, such provision shall be deemed deleted to the minimum extent necessary in the relevant jurisdiction (which can include deleting only part of the relevant provision) and shall continue in full force and effect without deletion in jurisdictions where it is not invalid, illegal or unenforceable.
Neither of us shall assign, novate, subcontract or otherwise dispose of any or all of our rights and obligations under this Agreement without the prior written consent of the other.
We each acknowledge that, in entering into these terms, we do not rely on, and shall have no remedies in respect of, any statement, promises, assurances, warranties, representations or understandings (whether oral or written, and whether made innocently or negligently) made by or on behalf of the other that are not set out in these terms.
We each agree that we shall have no claim for innocent or negligent misrepresentation based on any statement in these terms, save that nothing in these terms shall limit or exclude any liability for fraud.
Law and jurisdiction
To contact us, please email email@example.com.
Changes to these terms
We may revise these Terms of Service from time to time by amending this page. We will email you using the email address you most recently provided to us to advise you that our terms have changed. By continuing to access our Website and/or use our Services once the revised terms have become effective, you agree to be bound by the revised terms. In the event that you do not agree to the revised terms, you must not access our Website or any of our Services and you should contact us at firstname.lastname@example.org to close your CoinJar accounts.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
This Terms of Service was last updated on 16 August 2021.